FAQ

FAQ2019-12-20T17:08:25-08:00
My tracking number does not work. Help!2019-12-27T16:20:44-08:00

We will email your tracking number before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email [email protected]  and we will look into it.

What if I’m not home to sign for my order?2019-12-27T16:20:20-08:00

If Canada Post is unable to deliver directly to you, a notice will be left letting you know where you can pick up your parcel. Often this is at your local post office or at a Canada Post desk at a local business. If you have ordered with us before, feel free to include a note on your order requesting that we ship without requiring a signature.

I forgot to add my order number to my eTransfer, what do I do?2020-01-02T13:32:46-08:00

As we are unable to accept eTransfers without knowing which order to apply it to, we recommend you simply cancel your eTransfer and resend it, ensuring you include your order number.

Can I get a rush on the order processing?2019-12-27T16:19:19-08:00

Our orders are packed and shipped in priority sequence as quickly as possible, typically within 2 to 3 business days. Processing time is the same for every order, regardless of the type of shipping you have chosen. There is no way of paying extra to expedite the order processing.

What will happen to my order if I don’t submit payment?2020-01-02T13:34:04-08:00

Once you’ve placed your order, the next step in the process will be to submit an Interac eTransfer.

Your order will be kept On Hold until we receive your eTransfer.

If we do not receive your payment within 7 days, your order will be canceled.

How do I send an Interac eTransfer?2020-01-02T13:20:46-08:00

If you use online banking with a Canadian bank/credit union, then sending an Interac eTransfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac eTransfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an eTransfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What methods of payment do you accept?2020-01-02T13:39:37-08:00

Payment is made using Interac eTransfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after eTransfer have been received.

If you are new to Interac eTransfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

When will my order ship?2020-01-02T13:40:43-08:00

RETAIL ORDERS WILL SHIP WITHIN ONE TO THREE BUSINESS DAYS AFTER WE RECEIVE PAYMENT AND WHOLESALE ORDERS WILL SHIP THREE TO FIVE DAYS AFTER WE RECEIVE PAYMENT

*Please note that it can take up to 40 minutes for us to receive your eTransfer.

What if there’s a Canada Post Strike or any other kinds of service interruptions?2019-12-27T16:16:50-08:00

If there is a postal strike, we will use a different service to ensure that all orders continue to be processed. If there are other kinds of service interruptions, we will react accordingly, depending on the interruption type. Our priority is to get your order out as quickly as possible.

Where are you located and what are expected shipping times?2020-01-02T13:41:24-08:00

We ship out of British Columbia using the Xpresspost service by Canada Post.

http://parcelsapp.com/en/carriers/canada-post

What is the fastest way to get my product shipped?2020-01-02T13:44:48-08:00

To ensure the best possible outcomes for your product to be packed and shipped, we recommend you order first thing Monday morning and send in your eTransfer immediately after. Please ensure that you include your order number and make sure to use the password we provide you in your order confirmation email.

Our office hours are Monday to Friday from 9 AM to 5 PM PST. The later in the week you send in your order, the greater possibility your order will not make the Canada Post cutoff time for orders to go out before the weekend.

What is the order processing procedure?2020-01-02T13:44:29-08:00

When an order is placed, it is automatically updated as being “On Hold” until your payment has been received and deposited to our account. Your bank should send you a notification as soon as the transfer has been accepted by our finance department. Once your eTransfer has been registered in our order system, your order proceeds to packing and shipping and will be released within 1-3 business days. Once the order has been shipped, the status will be changed to “Complete”. You will then receive a notification from us detailing your order and containing your tracking information.

How will my order be packaged?2020-01-03T11:48:27-08:00

Your order will be discreetly packaged to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

How long do Magic Mushrooms take to be absorbed?2019-12-27T16:14:30-08:00

Absorption rates depend on your method of consumption. If you eat a product, it must travel through your digestive tract. Depending on your own personal metabolism and if you have eaten a meal recently, this can be quite slow, possibly taking anywhere from 45 to 90 minutes as it must pass through the digestive system and be absorbed by the liver. Take this into consideration when determining if you should consume more of the product. Perhaps wait a few hours to see if your absorption rates are slow

How do I get the Magic Mushrooms from edibles into my bloodstream faster?2019-12-27T16:12:58-08:00

The quickest method to absorb mushrooms would be sublingually meaning under the tongue. Holding the food item under the tongue until it dissolves enables the mucus membranes to absorb the product directly into the bloodstream thereby bypassing the digestive system completely.

What is the best way to find my dosage?2019-12-27T16:12:35-08:00

If you are unsure about how much you should be consuming, your best method is to take a very little amount and then wait to see if you experience any effects. If you do not, take the same small amount and wait for the same amount of time to see if that dosage is sufficient. Continue with this pattern of a small amount administered slowly over a long period of time until you reach a level you are comfortable with and record this amount as your dosage. Best practices involve a low dose slowly ingested over longer periods of time.

How much should I take?2019-12-27T16:11:39-08:00

This is a difficult question to answer because everyone is different physically and with the amount they require. Refer to our dosing guide on the Education page. Generally, we suggest starting a very small amount (0.5g or less) in order to find your right dosage level.

Why is my order on hold?2019-12-20T15:39:34-08:00

When an order is placed, it’s status is seen as ‘on hold’ until your payment has been received and deposited into our account. Your bank should notify you as soon as the transfer has been accepted. Once accepted, your order will be packed within 2-3 days, and the status will be changed to ‘complete’. We will notify you once your order has been completed, and a tracking number will be provided to you in an email from Canada Post.

How can I pay?2020-01-02T13:16:25-08:00

We currently only accept payments by eTransfer from the major Canadian banks and Credit Unions.

How do I order?2020-01-02T13:22:26-08:00

Please apply for a personal membership. This will allow you to log into our site and make purchases.

How do I update my personal information on your site?2020-01-02T13:24:36-08:00

Once you log into our member area, you can edit your personal details through the main navigation under the Account tab.

Who can apply for a personal membership?2019-12-20T15:36:25-08:00

Anyone who is over the age of 19 in Canada, except for Alberta and Quebec where you need to be 18. You must also have a Canadian address as your shipping address.

How to sign up for personal membership?2020-01-02T14:04:36-08:00

To sign up for a personal membership you must be 19 years of age or older and be living in Canada.

Please complete this membership application form in its entirety.

How to sign up for dispensary / wholesale membership?2020-01-02T14:04:43-08:00

To become a dispensary member select the wholesale membership link from the Account page to register. Complete the form and it will be reviewed and verified by the Room 920 staff.

Once your account has been verified an email will be sent from [email protected]

Please check your junk mail folder, can take up to 48 hours for account to be verified.

Is it safe ordering with Room 920?2019-12-27T16:11:45-08:00

The natural, active ingredients in magic mushrooms are chemicals called psilocybin and psilocin. Both of these substances are controlled under Schedule III of the Controlled Drugs and Substances Act (CDSA), meaning activities such as sale, possession, production, etc. of these substances are prohibited unless authorized for clinical trial or research purposes under Part J of the Food and Drug Regulations

There are many other mail order magic mushroom sites in Canada. That being said, there is still a risk on both ends as we are not working with any federal approval.

What’s the minimum amount I can order?2019-12-27T15:20:14-08:00

For retail orders we do not have a minimum.  Wholesale orders have a minimum of 300 dollars not including GST or shipping fees.

Where can I find Room 920 locally?2019-12-13T13:43:00-08:00

As we are a mail order service, Room 920 does not have a storefront.